Amdocs 'Store Genie', PLDT Home 고객 해결시간 98% 단축

무슨 발표인가

• Store Genie PLDT Home 확대 배포
• Amazon Bedrock AgentCore 기반
• 고객 문제 해결시간 최대 98% 감소

원문 (영어)

Store Genie is already delivering strong results at Smart Communications, helping modernize retail and frontline operations. Built on Amdocs aOS with Amazon Bedrock AgentCore, the solution now helps reduce customer resolution time by up to 98% at PLDT Home.

원문: Amazon Press Center (AWS) — "Amdocs Expands Store Genie to PLDT Home, Bringing Agentic AI to Broadband Customer Service Operations" (2026-06-23) 공식 원문: https://press.aboutamazon.com/aws/2026/6/amdocs-expands-store-genie-to-pldt-home-bringing-agentic-ai-to-broadband-customer-service-operations